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Terms and cancellations

JR Clean London Ltd · last updated September 2026

Who we are

JR Clean London Ltd, registered in England and Wales. Company number 16484311. Registered office: 474 Brighton Road, South Croydon, CR2 6AP, United Kingdom.

Email jrcleanlondon@gmail.com · Phone 07506 833785

We are not registered for VAT, so no VAT is charged and prices shown are the prices you pay.

Cancelling your booking

Within 14 days of booking

Because you book online, you have 14 days from making your booking to cancel for any reason and receive a full refund, including any deposit, as long as we haven't started work.

If you've asked us to start within those 14 days and we've already begun, we'll charge a reasonable amount for the work carried out and refund the rest. Once a job has been fully completed, it can no longer be cancelled.

When you book, you're asked to confirm you want us to start on your chosen date, which may fall inside those 14 days. That's what allows us to attend before the cancellation period ends, and it's why a completed job can't be cancelled afterwards.

After 14 days

More than 48 hours beforeCancel or reschedule at no charge. Deposits refunded in full.
Free
Within 48 hoursWhere a deposit has been paid it is retained. Otherwise the card held on file is charged.
50%
Nobody there on arrivalIf we can't get access at the booked time and haven't heard from you.
50%

If we cancel

If we have to cancel or move your appointment you'll get a full refund or a new date, whichever you prefer. If it's our fault and at short notice, we'll waive the deposit on your rebooked appointment.

Paying

Card details are taken when you book and held securely by Stripe. We never see or store your card number.

Cleaning, window cleaning and valetingNothing is charged when you book. Pay on the day by card or cash.
£0 today
End of tenancyA deposit secures the date. The balance is payable on the day, by card or cash.
50% deposit

The card held on file is only charged without contacting you first in the two situations set out in the table above: a cancellation within 48 hours once the 14-day period has passed, or nobody being there when we arrive.

Prices

Prices are shown in full before you confirm, including any add-ons and any evening or early-morning rate. There is no call-out charge and parking is covered.

If a job turns out to be substantially different from what was booked, significantly more rooms, or access that makes the work take much longer, we'll talk to you before doing anything that changes the price. We won't charge you more than you agreed without asking first.

How to cancel

Email jrcleanlondon@gmail.com or call 07506 833785. A clear statement that you want to cancel is enough, and you don't have to give a reason, and you don't have to use the form below.

Model cancellation form

To: JR Clean London Ltd, 474 Brighton Road, South Croydon, CR2 6AP, jrcleanlondon@gmail.com

I hereby give notice that I cancel my contract for the supply of the following service:

Service booked
Date of booking
Appointment date
Name
Address
Date

Complaints

If something isn't right, tell us within 48 hours of the visit and we'll come back and put it right at no charge. If you're still not happy, email us and we'll respond within five working days.

Your details

We collect your name, contact details and address to carry out the booking. That information is held in our calendar and with Stripe for payment. We don't sell it or share it with anyone else, and you can ask us to delete it once your booking is complete.